We've been trying unsuccessfully also to obtain our deposit refund. We only receive the standard email reply. We've been going to Club O for over thirty years. A resort such as this should have the means, in the event of a catastrophe such as Irma, to refund people's deposit after a reasonable amount of time. They posted on their FB page, weeks ago, that they now have internet access, etc. This is just plain irresponsible now. We have an alternate vacation planned for March and we certainly could use the deposit money for that trip. My husband is retired, and we don't have an unlimited amount of vacation dollars. Today, I sent another email, received the same standard email reply, and will give it a few more days. This time, however, I used the reservations@cluborient.com address hoping for a better/quicker response. Initially, I thought we could donate a portion of that deposit to Club O, however, given their lack of responsibility, I have changed my mind.