We had no problems with our reservation from Europcar. When we arrived for out 4 week stay, my husband realized he had made the reservation for the following day. It was the beginning of the regatta, and all of their cars were booked. After a short delay, they offered us a Jeep that we could swap the next day. It was a wreck, but it drove and got us to out resort. It was OUR fault, after all, and we were grateful to have transportation. Next day, switch, and off we went in a Nissan Versa. No extra insurance was insisted, nor none taken. Our niece came a week later and also had a good experience with them.