I own 4 fixed weeks at Flamingo and have never been denied my unit or weeks. Only time that could happen is if it was damaged as it is with Irma. I was also told by Diamond management that nobody could use our unit if we didn't show up without prior approval from me. If we elected to keep it vacant it was our choice. I can't comment on your friends situation as I don't own there nor know all the details of their arrangement with Royal Palm.