Several years ago we chartered a monohull from Horizon and left for Coopers Island around mid-day. Later that afternoon (when we got on the mooring) we were surprised to hear water sloshing around in the bilge. We quickly realized (to our relief) that the fresh water had drained into the bilge (a mystery since it was working the night before), and for some reason the automatic bilge pump wasn't working (we did discover a bit later the manual switch did work). We immediately contacted the charter company and after a brief discussion they said they would come out the next day with another boat. When he <finally> arrived the next day (it was very windy and rough) we rafted up and transferred baggage and provisions over to the new (and bigger) boat - and then enjoyed the rest of the week with no further problems.

It always a drag to have issues, but we appreciated Horizon's response. I agree with Lcrich for sure - always choose a reputable company who stands behind their product and service!