As I have gone through life, I have always been courteous to people and it reflected in their attitude to me. I finally got through to the United reservations to cancel our 26 March flight. The agent was very business until I asked her if she was really getting overwhelmed with calls which she said they were. In a friendly manner, I explained to her why we were canceling and she said no problem she will take care of it for me. She thanked me for being so patient and not being nasty like some people have been. I thanked her for her help and told her to please be safe. She wished me the same. Nice lady. It doesn't make sense to me how someone can be mean and nasty to someone that is trying to help them.?.? Helping neighbors is always a plus for me as well. Especially older than me folks.