To each his own, I suppose. Opinions, that is. That's why there are many different ice cream flavors. I have been to Caneel at least 15 times over the past 25 years and I am definitely not a "Thurston Howell" type person. My trips were spread out and staff rotated so I was not given any special service as a "returning guest". I always found the staff to be friendly and accommodating. I never had a roof leak or a broken air-conditioner but if I did, I believe it would be handled appropriately. As for donkey droppings, most guests enjoy the wild donkeys who roam the property. Unfortunately, the donkeys have not yet been trained to do their business in specific locations throughout the resort. As everyone knows, Caneel is very pricey and you pay for "understated luxury", privacy, and beauty. It's not for everyone and especially not for whiny, spoiled people who need to be constantly pampered. I have been appalled by the behavior of some demanding, obnoxious guests.