After we find a good rate online we ALWAYS call and book directly with the resort and join their loyalty program. Booking direct usually will get you some upgrades plus if you have travel issues you can deal with it directly. If there is an UP charge for transportation, book your own. We also always lie about our departure time. The transport companies want you at the airport hours before your flight and there is not much to do at the airport, so we always give our flight time as an hour later than it actually is.