Totally agree MrWhiskers! We opened our account as a requirement for residency at that time probably 14 years ago. Also expecting to have auto bill pay, however it never worked and they were constantly turning off our utilities. We are here full time, so we just go pay the bill in person. I think after the lockdowns, I may try to figure out their online stuff.
Yes to the who built it. Our problem is water. And everyone's problem is getting people to actually show up. When you find one they are like gold!!! Ask your neighbors for guidance.
We also ship things here ordered online from the states using Safe Cargo.
Good luck!