Go to the EHAS site, find the phone number there and call them directly. I wouldn’t fool around retesting until you define the problem they had with the original submission, assuming it was the same as the others in your party.

Or, as was the case the first time this happened to me, we resubmitted the original application and ultimately it was approved. However, there were a few grief filled hours between the second submission and the approval.

Good luck…..