If you start from the Main screen, you are asked for a VID# I am assuming a vacanation ID # (????) I put in as much info as I could as the VID# is a required field and they could not find me, no surprise there! They are asking for information that visitors do no have- if you want to setup an account they ask you for an ID number and a Crib number ??? if you bypass this, they ask you if you have an e-account and to create one, and you are back to square one. The French one was SO much easier!!LOL!!