Ours is one of them. Found out they cancelled our connecting flight to ORD after boarding our flight at SXM. Still sitting in MIA. AA customer service is a joke. Wanting 4 hours for a call back.
On Sunday evening AA had at least 4 rebook centers each with at least 350 people in line. We were told the cancelled flight was due to no crew. AA first rescheduled us for a flight to Tampa on Monday (Nov 1) late evening and then early in the morning on Tuesday from Tampa to Chicago. No vouchers, no nothing. Then we called again on Monday morning and they rescheduled us for the same flight that was cancelled the day before, #513.
At about 6 pm, we received a message on the AA app that our flight was again cancelled. This time they rescheduled for a flight in the next morning, going from MIA to PHI and then PHI to Chicago. We did receive a hotel voucher for that evening plus meal vouchers.
Understand, MIA is a AA hub and as is Chicago ORD, the world’s second busiest airport. Finally made it back home yesterday. What a nightmare.
