Hi! Our luggage was not waiting for us, so we went directly to the baggage folks to report the delay. We did some paperwork and were quickly on our way. Luggage was delivered the next day. With regard to ordering our food- we prefer (generally speaking) to order and receive our salad and then to order our entree. This way, our entree isn't served before we finish our salad. When we tried to order salad first, we were told very plainly that we had to order both salad and entree at the same time. And yes, our entree arrived before our salad was finished. Thanks for asking for clarification!