Our group was promised by Dolphin Water Taxi they would take us directly to our charter boat after the captain cleared us through Customs while we waited on the boat with our luggage. After the Custom's officials prohibited our captain from taking us directly to our charter boat, our captain told us to unload our luggage on the Customs dock and we would need to take a taxi to the charter base. The representative at Dolphin claimed to be 'blindsided' by the new policy, and not their fault they couldn't perform as promised. I remember getting a "Sorry about your bad luck, but nothing we could do.". I don't know what the whole truth may have been, but I didn't feel much 'love' from the Dolphin folks.