I'll answer my own question. We used them for the first time on our just completed trip. We didn't get off to a good start as it took 25 minutes for someone to show up at the airport to pick us up. When they finally got there and I complained, the driver apologized and said he was on the french side making a delivery. FWIW.....a lady that works at the airport said they are not known for their customer service. Having said that, the rest of the experience was excellent. They were finishing washing my car when we arrived at the pick up location (in Jordan Village next to Bar Code). The gentleman washing the car did an excellent job and insisted on loading all our luggage. The car itself was exactly what we reserved and had just enough dings but not too many. Everything worked and we had no issues during the 2 1/2 weeks of use. The return was quick and efficient and they had us at the airport within 15 minutes. They are a small outfit with a limited number of vehicles but other than the initial pickup snafu at the airport, they were as good or better than most we have used in our 26 years of traveling to the island. I realize that alone is enough for many to not consider them and I understand that. But given the rate I was paying and the overall experience, I myself would give them another opportunity.