Originally Posted by Carol_Hill
Elizabeth--particularly in Miami, wheelchair assistance from AA is not always a smooth experience, not at all. In June of this year, it was much better than it had been in previous years, so hopefully that trend will continue!


I was really impressed with how smoothly it went in MIA. They had all my info on their iPad (or whatever): knew where I was going, what gate to go to, other info. it was one of the most pleasant travel experiences I've had recently.

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