There was one person that stated that they were charged a 20% service charge, not two. Those are the facts. Fabila mentioned that they have dined there twice without noticing any 20% service charge. And you have had people state that it is a bad policy and would keep them from visiting the business. You yourself said, "they are setting themselves up for failure from the start". Add this to past comments about music and God forbid, that they might allow cruise ship people visit the beach there, it pretty much adds up to "trashing" their business.