JD--there WAS a statement in that article from the airport, which was full of crap. "The airport’s operating company PJIAE did not recognise the passengers’ dismay, stating to the contrary in a press release on Thursday: “Passengers embarking from the new departure hall expressed their delight at the seamless check-in process, efficient security procedures, and overall look and feel of the facility.”

Interesting also that the article said that AA and Delta planes are NOT getting jetways. Why not??????