Carol, they did at least have a ramp. One thing that I heard a lot of people complain about (but personally I couldn't care less) was that your "priority" for boarding was worthless since it's just a matter of who gets off the bus first. Like I said, I didn't really mind because we do check our bags and I wasn't concerned with finding overhead space, but there were some people very unhappy with that aspect of it and the inability to board first. I do understand the frustration if it's something you've paid for.