overall we had a good experience with empress.

We made contact by email well before our trip, negotiated a price, and figured we were good to go, complete with confirmations just prior to our trip.

Upon arrival at their office, a woman came to the desk, and basically said "yeah". We explained that we had reservations for a car. She mumbled something and then said she doesn't have a reservation for us. We showed her the printed emails, and she mumbled something else. When we asked if there was a problem she simply just ignored us like we were not even there.

Eventually a man came to the counter and from that point forward everything went very well. No issues when we returned the car.

It was just a very weird experience with the woman....