I have never used them in SXM, (always Kenny's), but we used them last year in Italy. Reserved from the States, picked up the car at the Rome airport and returned car 2 weeks later at a spot on the outskirts of Rome. Real easy and very good service. Got just what we ask for, at the price quoted, without any BS. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Thumbsup.gif" alt="" /> (Their service was almost as good as Lesley's) They did put a hold on the CC.