I do check online, Todd, and that's how I made the initial reservations and checked online before calling them to find out about the change. This "close" to the travel date, however, seats available on miles are few and far between.
I agree it's crap, but if I'm told the same thing by 2 different supervisors on 2 different days . . . but they were very pleasant about it. <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />