Ah, that's just it! Everything works fine, UNTIL you have issues! And then it's much better to have someone in your corner! YEARS ago, our flight got held up in SJU, and we called Jim and he was able to get in touch with our hotel (LaPlantation maybe???) and let them know we would be very late arriving. We actually arrived at about 1 AM and the resident manager met us with a key and said "Oh yes, Jim called us and let us know you would be way late!". It was comforting to know, after such a long, stressful day, that we had someone looking out for us!! <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />