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Re: American Airlines
[Re: thesimpsons]
#140712
09/11/2017 11:35 PM
09/11/2017 11:35 PM
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Joined: Feb 2010
Posts: 10 Western WI
bandc
Traveler
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Traveler
Joined: Feb 2010
Posts: 10
Western WI
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A number of people share their thoughts and experiences on how fast things can recover/rebuild but I find this article very interesting http://www.cayman.org/ivan.html about Ivan hitting the Caymans and their struggles.
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Re: American Airlines
[Re: molldoll]
#140713
09/11/2017 11:46 PM
09/11/2017 11:46 PM
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Joined: Mar 2007
Posts: 539 Sugar Land, Tx
IslandBoi
Traveler
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Traveler
Joined: Mar 2007
Posts: 539
Sugar Land, Tx
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we're supposed to go down the last week of december, and we usually split our 2+ weeks between St. Maarten and St. Barths...we called AA a couple of days ago, and they told us they're not making decisions regarding flights in december yet...St. Barth will most likely rebound faster than SXM, so we may consider just spending our whole time there...but i've also already made back-up lodging reservations at our other favorite island just in case <img src="http://www.traveltalkonline.com/forums/images/graemlins/Wink.gif" alt="" />
damage to beaches, hotels, restaurants, bars, etc. is one thing, but dealing with machete wielding street gangs is another <img src="http://www.traveltalkonline.com/forums/images/graemlins/Toilet.gif" alt="" />
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Re: American Airlines
[Re: irish1223]
#140720
09/12/2017 01:29 PM
09/12/2017 01:29 PM
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Joined: Apr 2001
Posts: 14,656 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,656
Brookfield, CT.
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If I may interject a thought here, and with regard to American Airlines but only because that's the airline I have the most experience with, over a lot of years and a lot of different situations, I've noticed they have different policies in place for different situations. That said, often the manner in which they interpret those policies may depend on the person you speak with and the mood they're in at the moment and most importantly, the manner in which you approach them.
This has been my experience over many years and I've always believed the old saying: "You catch more flies with honey......" I can't think of an instance they haven't ultimately seen things MY WAY and acted accordingly.
It can be frustrating, I know, but it really does make a difference in who you deal with and how you handle things. We have no airline status but they still always treat us well. Only hoping this time will be the same when I get to that point. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: American Airlines
[Re: molldoll]
#140723
09/12/2017 02:37 PM
09/12/2017 02:37 PM
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Joined: Mar 2007
Posts: 539 Sugar Land, Tx
IslandBoi
Traveler
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Traveler
Joined: Mar 2007
Posts: 539
Sugar Land, Tx
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i just noticed this on AA's website: https://www.aa.com/i18n/travel-info/travel-alerts.jspHurricane Irma - St. Maarten Information current as of September 12, 2017
If you’re traveling to/through/from:
St. Maarten, St. Maarten (SXM) The change fee may be waived if you:
Are traveling on an American Airlines flight Bought your ticket by September 10, 2017 Are scheduled to travel September 5 - December 31, 2017 Can travel September 10, 2017 - September 30, 2018 Don't change your origin or destination city Rebook in the same cabin or pay the difference Change your trip
If your trip is eligible, you can change it online. Here’s how:
Find your trip If your trip is eligible, you’ll see the option to ‘change trip’ in the toolbar
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Re: American Airlines
[Re: Cathyg]
#140726
09/12/2017 03:47 PM
09/12/2017 03:47 PM
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Joined: Dec 2015
Posts: 71 S. Carolina
JoeD1949
Traveler
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Traveler
Joined: Dec 2015
Posts: 71
S. Carolina
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Cathyg said: Wow... we must be special
I did not realize my husband has such clout.... You are special. Best deal we could get with AA was return our miles and refund our taxes all for the low, low fee of $175 to put back our 80,000 Frequent Flyer miles. Our problem was we booked our tickets on February 17. We could only switch to another location if we completed our travel by 2/16/18. The AA representative was really surprised we were canceling our November 6 reservation. "Your trip isn't until Nov. 6. I'm sure repairs will be made by then." Never booking a flight that far in advance again. Wish I could say "never flying AA again" but we live in Charlotte where AA controls 90% of the gates.
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Re: American Airlines
[Re: Cathyg]
#140727
09/12/2017 04:49 PM
09/12/2017 04:49 PM
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Joined: Mar 2007
Posts: 539 Sugar Land, Tx
IslandBoi
Traveler
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Traveler
Joined: Mar 2007
Posts: 539
Sugar Land, Tx
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Cathyg said: Yes we used ff miles...My husband is executive platinum ... perhaps that's why he was treated so nicely... there's your answer right there...Executive Platinum members are always excluded from having to pay these fees regarding award travel changes/cancellations....nothing to do with the hurricane or anyone being nice, it's just one of the perks of that level from AA site: The award reinstatement fee will be waived for Executive Platinum members using miles from their account
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Re: American Airlines
[Re: IslandBoi]
#140729
09/12/2017 06:23 PM
09/12/2017 06:23 PM
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Joined: Sep 2017
Posts: 11
storolaf
Traveler
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Traveler
Joined: Sep 2017
Posts: 11
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My scheduled flight in today was split...flight home Sunday Delta...I'm diamond and on miles, took a minute and refunded fully. American flight down today....6 phone calls, five times on internet, four apps for refunds....arguing with them as they refused to refund seat upgrades, until I yelled at them. Success and this on a flight hubbing through closed Miami airport that they cancelled both legs...otherwise, I was getting no where, it was a cash ticket. On Delta, they just moved my Feb flight to Roatan without penalty but again, I'm Diamond, but this was not a miles ticket....status has its privs, but American is the worst....I could tell you stories of an airline abandoning people in middle of night on diversions that even didn't pull the gate checked stuff off the plane...refused to do so...the stories get worse from there, but only midweek SXM airline right now
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Re: American Airlines
[Re: JimandBeth]
#140739
09/13/2017 07:00 PM
09/13/2017 07:00 PM
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Joined: Apr 2008
Posts: 2,990 Connecticut
The_Lurker
Traveler
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Traveler
Joined: Apr 2008
Posts: 2,990
Connecticut
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JimandBeth said: Lurker, pretty sure that the AA supervisor I spoke to went to the same charm school as yours. <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> We all need a good laugh-- Thank-you
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Re: American Airlines
[Re: The_Lurker]
#140740
09/13/2017 07:09 PM
09/13/2017 07:09 PM
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Joined: Jul 2006
Posts: 13,436 Peaceful Eastern North Carolin...
GaKaye
Traveler
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Traveler
Joined: Jul 2006
Posts: 13,436
Peaceful Eastern North Carolin...
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My plan is to wait a few days. I think they're being inundated with demands (not requests) for refunds, and they're overwhelmed. I bought non-refundable tickets, so to expect a cash refund, regardless of the circumstances, is unrealistic. I'm guessing they won't be flying by the time of my scheduled flight (November 25), in which case they'll be forced to refund. However, if I can get the funds bank with an expiration of December, 2018, then I'll be satisfied.
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Re: American Airlines
[Re: BeachKitten]
#140742
09/13/2017 07:34 PM
09/13/2017 07:34 PM
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Joined: Jul 2011
Posts: 402
DavidinChelseaMA
Traveler
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Traveler
Joined: Jul 2011
Posts: 402
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BeachKitten said: David, when was your JetBlue flight?
Ours is 10/28. I have come to the realization that we cannot go. There is not one single thing standing, or anyplace we go that is in tact. Our flight was for October 14th, 2017.
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Re: American Airlines
[Re: Macadoo]
#140743
09/13/2017 08:04 PM
09/13/2017 08:04 PM
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Joined: Apr 2008
Posts: 2,990 Connecticut
The_Lurker
Traveler
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Traveler
Joined: Apr 2008
Posts: 2,990
Connecticut
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Macadoo said: Lurker, can I ask the dates ( in general) for you delta flights that were refunded? My contact to delta about our options were not positive, but we are a ways out yet My Delta flight was a return on November 20th. He almost laughed when I told him how much I appreciated it.
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Re: American Airlines
[Re: The_Lurker]
#140745
09/13/2017 08:36 PM
09/13/2017 08:36 PM
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Joined: Apr 2001
Posts: 14,656 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,656
Brookfield, CT.
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The_Lurker said: Georgia, ours is miles. I will wait for them to cancel our flight and call back.
They are telling people, who know someone who was refunded, to get their locator number and then they would be refunded or miles reinstated. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Yikes.gif" alt="" /> Just a minor correction Terry re that last sentence. AA told me they would consider waiving the return fee. Sadly, I know now our situations are different because of their AA status as opposed to our non-status so I'm not terribly optimistic at this point. But ya' just never know...... <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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