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HELP!
#259413
06/28/2021 01:29 PM
06/28/2021 01:29 PM
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Joined: Jun 2021
Posts: 49 Knoxville, Tennessee
Need island time
OP
Traveler
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OP
Traveler
Joined: Jun 2021
Posts: 49
Knoxville, Tennessee
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We have been denied & can’t figure out what to do next. Our test were completed & negative. They usually give handwritten results but instead typed the results on their letterhead. They have said it must be something else. Help!
We always need island time! Ben & Katie
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Re: HELP!
[Re: Need island time]
#259416
06/28/2021 01:42 PM
06/28/2021 01:42 PM
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Joined: Apr 2001
Posts: 14,657 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,657
Brookfield, CT.
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Did you try resubmitting it? I have been denied for no apparent reason and did finally get approved after we made phone calls and sent emails. They finally approved the resubmission.
Good luck as I know how stressful this can be.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: HELP!
[Re: Need island time]
#259419
06/28/2021 01:45 PM
06/28/2021 01:45 PM
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Joined: Aug 2000
Posts: 83,103 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 83,103
Central Florida!
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Perhaps it's a problem with the format of the results? READ the official rules Here.Then re-submit your application and be prepared to call them at the number listed in the post that is sticky at the top of the forum.. 721-542-1570 Good luck!!
Carol Hill
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Re: HELP!
[Re: Carol_Hill]
#259424
06/28/2021 02:08 PM
06/28/2021 02:08 PM
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Joined: Jun 2021
Posts: 49 Knoxville, Tennessee
Need island time
OP
Traveler
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OP
Traveler
Joined: Jun 2021
Posts: 49
Knoxville, Tennessee
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Mine was approved, hubby no. Same info. Entered it again & hoping for a better result. On the phone number, do you need to use any number before the 721?
We always need island time! Ben & Katie
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Re: HELP!
[Re: Need island time]
#259438
06/28/2021 03:59 PM
06/28/2021 03:59 PM
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Joined: Aug 2000
Posts: 83,103 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 83,103
Central Florida!
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Need Island time--Just put a 1 before the SXM number, and dial it like you are in the US EXCEPT the charge is going to be about $2 a minute or so. Good luck!!
Carol Hill
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Re: HELP!
[Re: Need island time]
#259449
06/28/2021 04:48 PM
06/28/2021 04:48 PM
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Joined: May 2007
Posts: 1,132
CaribLee
Traveler
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Traveler
Joined: May 2007
Posts: 1,132
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Make sure the test report lists the specific covid test used. Did the denial say why? My wife was initially denied and denial said unapproved test used (or similar). Realized her test report (and mine) didn't say what type test was used. Had this info added by the lab, resubmitted and wife was approved
Last edited by CaribLee; 06/28/2021 04:52 PM.
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Re: HELP!
[Re: Need island time]
#259470
06/28/2021 07:00 PM
06/28/2021 07:00 PM
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Joined: Jun 2021
Posts: 49 Knoxville, Tennessee
Need island time
OP
Traveler
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OP
Traveler
Joined: Jun 2021
Posts: 49
Knoxville, Tennessee
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We are finally approved & good to go. I resubmitted twice. Second time with the same email as mine. Tried to call the number but it just rang 10 times & cut off. Thanks to everybody for your help! SXM here we come!
We always need island time! Ben & Katie
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Re: HELP!
[Re: Need island time]
#259486
06/29/2021 07:11 AM
06/29/2021 07:11 AM
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Joined: Jul 2011
Posts: 2,037 Westchester /NYC
Colour1
Traveler
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Traveler
Joined: Jul 2011
Posts: 2,037
Westchester /NYC
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Same thing happened to us. Resend it as a "PDF" file, not a J-peg!!!! They are under-maned, getting someone on the phone is next to impossible!! Good luck!! Make sure you print out EVERYTHING, going and returning forms too!! Breath, have a great time!
Sand Gravity, got to love it!
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Re: HELP!
[Re: tbaybob]
#259540
06/29/2021 02:26 PM
06/29/2021 02:26 PM
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Joined: Mar 2007
Posts: 539 Sugar Land, Tx
IslandBoi
Traveler
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Traveler
Joined: Mar 2007
Posts: 539
Sugar Land, Tx
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sounds similar to the very popular WhatsApp, (which we use quite a bit)...but are you sure it's free to call any number in SXM from the US, or just calls using the app, one Talkatone user to anotherTalkatone user?...although very economical, i do see international rates to SXM: Talkatone Rates - US to Netherland Antillesas far as calls TO the US, most US mobile plans + supported phones can use WiFi calling to make & receive free calls to/from any number in the US
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