When we came back from SXM in APril to CLT...there was indeed a separate GE line...and no one was in it. All the machines were closed but there was one agent at a desk.

We waited in the immigration line about 75 minutes because we did not have our GE...we got through...ran to our gate and immediately boarded...it was that close.

When we got home we applied and got our GE...we won't do that again.