I have been an owner at the Atrium since it was built and I have never had any problems since Festiva took over there. Yes, there was a special assessment to upgrade the resort as the original company did not raise the maintenance fees and the resort was in dire need of upgrading. I happily paid my fees as I wanted to see the resort kept up to a five star rating. It has been totally renovated and all the owners are happy with the result. I converted my week to points at no charge by the Atrium and the exchange value is amazing. No complaints here.