I was not aware of the changes. First was eliminating the complimentary liability insurance for longer rental periods. Last time I tried to book with them, I was on the late AA flight from Miami getting in at 11 pm. There site said they closed at 10, so I emailed them to see if they'd wait the extra hour. They said they opened at 7 am the next morning. I then asked if they offered a drop-off service to Oyster Pond and they didn't bother to reply. Finally went with Michael from Unity.