We have used Francine's ( used to be Budget) since 1999. Good prices & the cars are worn in just enough to suit us-we don't want to worry about minor dings, etc.
We have had 2 major things happen to the cars over the years, and Francine's has always been fair & honest.
In 1999, during a hurricane, a retaining wall where we were staying, collapsed & totaled our car. Our credit card insurance covered the cost of replacing the car & we left the island without having to pay any money.
A few years ago, we had our windshield shot by a BB gun while we were driving to dinner one night. We made a full report to the gendarmes. We returned our car to Francine's and she had us pay for a replacement windshield, with the promise of refunding our $$$ when our insurance paid the bill. True to her word, every penny we paid her was promptly returned to us.
It's a nice family business, run by some nice island people!