We've only booked with Seaborne once - though we have never actually flown with them. Booked and paid for a one-way from SJU to ANU months in advance for my family of five. About a week before the flight I decided to give them a call as the flight hadn't been showing up on their website. After a few minutes searching they told me the flight was cancelled quite a while back. That was news to me as there had been no prior communication from Seaborne concerning the cancellation and they had not refunded the money that we had paid to them. Seems we just kind of slipped through the cracks. We ended up flying on Liat and everything went without a hitch, though I've read that's not the norm for them either. In any case, we make every effort now to charter out of a larger island that the major airlines serve, or we book a private charter flight from SJU to EIS. The extra cost is worth the piece of mind IMO - and it works well for our family of five.

Matt