Been to Emerald min of 2x's a year since 2008. Some stays for more than 1 night. Also have had 3 other couples stay often. Rooms are good,clean and the AC works. View is perfect from just about every room.

In over 8 years never had a bad experience with the staff. We always greet them with a smile and ask them how there day is going.

Have had the no hot water issue once.
Also had the no water at all issue once.(14 year old son just soaped up in the shower when it quit...rinsed off in the pool LOL) lasted about an hour.
And no electric once.

We prefer to eat at the bar. The restaurant is ok, can't say I ever had a horrible meal. Love the wings at the bar and you can't beat being 25 steps from the pool or the beach.

Dont forget your still on an island. But that's no excuse for bad customer service.

Our next stay prior to BVI and after is November. With 3 other couples.

We think it's a great spot.

Here's a link to some photos
http://www.castinephotography.com/Emerald-Beach-Shoot/