I read about this about a month ago and thought I would join on a whim. They were very responsive and sent cards to us and info. We arrived May 11 and since it was our 6th trip, didn't really need help. But I have to say, it was very nice to be greeeted and walked thru the lines. It was especially helpful because we checked 3 pieces of luggage and they did not make it (Cape Air). Shevern met us, helped fill out our paperwork on missing pieces. Gave us bottles of water and checked on our cab. She was very sweet.