We stopped using AA many years ago, due to exactly what your suffering... They seem not to be trusted. We now use only jet blue... Our choices are limited as we live in Pa. have to travel 2 hours to yes dreaded jfk... but they have seemed to be pretty consistant, that could change. Since the merger!!! they no longer get my vote... and we had frequent flyer miles for many years. Not worth it.. But that's just us. Good luck...