I guess I just don't get it. As Eric, Carol, and Ga already said....if one is on the island...why not just pick up the phone and call the office...especially if they aren't happy with the car they received. I have rented for years from AAA, and have always found Alain to be GREAT with service. We did have a problem one year with a car (dead battery), and Alain was their within an hour and gave me a new car to use. Waiting for three days, for an email response while on the island is just plain crazy. Take the time to pick up the phone, and call the office. If Alain isn't there...Myra usually is!!!! At this time of year, i can almost bet that they have other cars to give you!!!!!