Glad you got that far with them but in actuality, if they changed your trip to something unacceptable, such as changing a non-stop flight to a connecting flight, I believe Carol is correct and you should have been given a full refund as opposed to a travel bank credit. The credits do expire if not used within a year. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />