Interesting and confirms the post saying just to keep calling. I posted elsewhere that I had N/S flight R/T from BOS in January and got THE email changing to a connection in NY.

Zero issues with the JB agent. Credited money paid back to CC and points back to account. Taxes were put in a travel bank for some weird reason but that was minimal

We even had a conversation about people trying to get home from SXM and another about St. Johns' airport opening in a couple of weeks

Excellent interaction...