That is very disappointing. However, if they don't honor our points I will start to shop at Super U and the Fresh Mkt for what Super U doesn't have. I'm sure one little person not shopping there anymore won't hurt them--but it will make me feel much better. Just because they lost their computer is not an acceptable reason to not honor what they started up as an incentive for their customers. If you have your receipts, I can see no reason for them to say no unless they just don't really care about their loyal customers who have spent quite a lot of money with them.