We will be using them May of 2019. We originally had a charter in early October of 2017. As the story goes, Irma came and we had to reschedule. We left our deposit, and they gave us some love on rescheduling to a different season, keeping our old rate. While we could have gotten our deposit back as we bought their insurance, we felt like it was the right thing to do to support them, and in turn they took good care of us. Good solid customer service.