Took the liberty to message him on facebook, and did say that he is not getting great reviews due to poor service. I did mention that two people walked out of resturant due to a waitress or waiter being rude. He asked for specifics, and I just said a message board that I look at. So he is aware. I think he should hear this from others and especially those that had a bad experience. But yes. Owners have a right to make things better, but only if they know the problem.