Re Ferry staff. I have found the crews for Road Town Fast Ferry to be very helpful recently..especially helping my wife who is not too steady on her feet. Twice the Capt has led her through C and I!! That said the desk staff can be a lot less accomodating..except Inter Island. I find the lady who usually sells tickets on Tortola to be charming and , for that reason, we will opt for them if time allows. Just my 2 cents..