We had same issues in May 18...i dont think they were ready for business then but 2 of of us were long time boaters so we could keep the problematic equipment running (engines, generator, heads). In fact we told them the boat was unfit for service and should be fixed BEFORE being put in service again and were surprised the 2nd week when some stayed for a different boat to see our 1st week boat at anegada. They hadn't even put on the stern cleats yet...

Oct 18 was better and feb 19 was back to pre Irma with Moorings...

i think you just find a company you are comfortable with and build a relationship with them