Originally Posted by TC42

This experience was disappointing to say the least. We still had a good time but it was a bit frustrating as well. We heard that Moorings pulled boats in from all over the world to bet them to the BVIs and they likely pulled the boats in and put them in service without doing proper inspections or verifying that they were ready. Maybe things are better now, i don't know.



We had issues in our charter last July, most of which could probably attributed to their still recovering from Irma. Overall we were pleased but I wanted to voice my complaints to someone and things at the base were too hectic at our charter end. I contacted their main number and was told to contact Customer.Care (at) thlmarine.com . It took 30 days or so to fully get resolved but I felt our complaints made it to the appropriate parties at The Moorings and was overall pleased with their response. We've chartered 13 times with them and will do so again.

Louis from Houston