A few years ago our flight arrived late. Then they had misplaced our luggage and he had to wait almost an hour before we were ready to leave. Not sure what time it was, but it had been dark for some time. Found him asleep outside on a bench. Poor guy had to wait forever for us, but never once complained. We will be arriving in April for a few weeks and have once again used Leslie. 2nd time this year to use his services. Always a smile on his face!