b) you are not physically inside of US waters and, c) the Cruz Bay office is actually open.
In May we headed back to the USVI from Jost. We sent in our roam request around 10am on a Thursday. Both b and c above could be answered yes.
I received my "PROCESSING" number from the roam system and waited.... and waited....
We moored in Frances Bay and finally around 3pm (before the office closed) I called the customs office in Cruz Bay.
I was told that the ROAM office could have been busy, and I was asked for my "PROCESSING" number and told to call back in 15 minutes.
Two minutes later the ROAM approval came through on my phone. Sometimes a gentle reminder is required.
