Speaking of which, we were talking to the bartender about the AA deal last week, where the Miami flight was delayed 7 hours. Despite ME knowing by 4 PM that they weren't going to be leaving until at least 10:45 PM, apparently AA officials in the terminal kept telling the pax they would have another update in 45 minutes, and never told them early on it was going to be a long delay. I asked if that type of thing is only AA and she said all airlines do the same in SXM, never let pax know what is really going on. She said instead of giving vouchers, they brought in pizzas and water. I don't understand why someone on wifi there couldn't tell what was going on though, for themselves. She said some people did get confirmed flights for the next day though.

Last edited by Carol_Hill; 10/15/2019 10:59 AM.

Carol Hill