Exactly. When our December flight was delayed by over six hours, we were told every hour that it would be an hour later. It wasn't until a passenger who had cell service told us that the plane had finally left Miami that we actually had accurate information. We did get vouchers in the airport, but it wasn't announced. It wasn't until I saw someone with one that I knew to go ask for them at the desk. BTW, they're supposed to be for food only, not alcohol, but the bar allowed us to use them for wine.