A little late, but good service should be recognized even if delayed. This year (actually December) for the first time I rented a car from Kenny's. The rental was based in a large part because of his involvement on this board and his reviews.
It's usually easy to be pleasant and happy with a rental car company when no issues occur. Judgement must often be deferred until there is a problem.

On a Sunday morning, I had a flat tire. Fortunately I was at the resort. I called Lesley and let him know. He instructed me to go about my day and not worry about the flat. He said he had a set of keys and would be out in 1/2 hour to fix it. He, indeed, showed up within 1/2 hour, fixed the tire and was on his way. Absolutely no hassle.

Again, Lesley, thank you and I look forward to renting from you next year