Another email from AA.
"We appreciate your patience
Not traveling in the next few days?
To allow our Reservations team to focus on customers with immediate needs, we are asking those who do not have travel within the next 72 hours to wait until closer to your trip before contacting us.

We recognize this could be frustrating and we are working to support all our customers.

Looking for the most up-to-date travel information from American?
More information and answers to your travel questions can be found on our webpage Coronavirus travel updates »"