I’ve talked and gotten return emails from them in the past few days. I’m pretty sure they are mostly closed like everyone else but I do know at least a few of their guests decided to stay on island. We just changed our April reservations to June with no problems. They told me if you booked via a third party such as Expedia or booking.com the booking agent needs to handle the rebooking. Unfortunately Expedia and some airlines are slow or not answering the phones either. Much easier to make changes if you book directly with airlines, hotel etc. Or Look on there website and call the toll free number. Push zero if they don’t pick up. Office hours I am sure are very limited until this crisis passes.