I agree that they usually work very well in the customer's (card holder's) behalf. If you don't mind, please let us know your progress with the issue. Many of us can be in a similar situation. I (and my Wife) have an Anniversary Cruise on RCCL Majesty of the Seas in August, and we aren't sure how things will be handled by them. We booked the Cruise for a very low fare in early January with a non-refundable deposit, so I am not sure how RCCL will handle that if things aren't back to some kind of normal in August..