Our flight leaves this afternoon. We had our PRT test on Saturday and have not received the results. So as a backup we did a BD Veritor Test from Passport Health today. We have the negative results but are still getting DENIED because they are saying the document doesn't meet the criteria as a "Typed, written or e-mail statements from doctors or non-laboratories will not be accepted."

This is the only way they report the results as there is not a need to send it off to a laboratory. They are the laboratory. I have submitted several times and included about every bit of information I can come up with and am getting the same result.

Does anyone know a "work around" or email besides the info email to reach out to? I know this is a longshot but we are desperate for some solution.